Terms and Conditions

Effective Date: 1st April 2025

Welcome to Eastbourne Nepalese Spice Ltd. By accessing or using our website https://eastbournenepalesespice.com and placing orders, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of the Website

  • You must be 18 years or older or have parental/guardian consent to use this website.
  • You agree to use the site only for lawful purposes and in a way that does not infringe the rights of others.
  • We reserve the right to modify or withdraw the website or any part of it without notice.

2. Orders and Payments

  • All orders are subject to availability and acceptance.
  • We currently accept Cash on Delivery (COD) as the only payment method.
  • Prices and availability of items are subject to change without notice.
  • Orders, once confirmed, may not be canceled if already processed.

3. Delivery

  • We strive to deliver orders within the estimated time, but delays may occur due to unforeseen circumstances.
  • Accurate delivery details must be provided. We are not liable for delivery failures due to incorrect addresses or unavailability.

4. Refunds and Returns

  • As we deal in perishable food items, refunds or returns are not accepted unless the product is damaged or incorrect.
  • If you receive a wrong or damaged item, please contact us immediately for a resolution.

5. Allergies and Ingredients

  • Please review the menu and ingredients carefully.
  • We do not guarantee that our food is free from allergens (e.g., nuts, dairy, gluten).

6. Intellectual Property

  • All content on this website, including images, logos, text, and layout, is owned by Eastbourne Nepalese Spice Ltd.
  • No content may be reproduced or used without our written permission.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential loss or damage from the use of our website or services.
  • We are not liable for any delays or failures due to events beyond our control.

8. Privacy

  • We value your privacy. Please read our Privacy Policy for information on how we collect and use personal data.

9. Changes to These Terms

  • We may update these Terms and Conditions from time to time.
  • Changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions regarding these Terms and Conditions:

Eastbourne Nepalese Spice Ltd.
6 Susan’s Road, Eastbourne, BN21 3HA
📞 01323 412833
📧 orders@eastbournenepalesespice.com